Tiffany & Co.

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Sales Manager

Sales Manager

Req # 
30301
Location 
DE-Munich

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Overview

Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence.  For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other. We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

 

We are searching for a flexible, motivated, dynamic, energetic and inspiring team member to support our Store in Munich with immediate effect.

Responsibilities

  • Fiscal Accountability

 

      • Deliver profit plan sales and profitability targets.
      • Demonstrate favorable/positive audit control results.
      • Demonstrate favorable Return on Investment on all major investments.
      • Ensure all day to day activities support the key retail strategies and current initiatives in order to drive the success of various types of business.
      • Effectively manage and motivate staff through Achieve system utilization.
  • Service Excellence

 

      • Foster a store environment of Service Excellence- define, model and hold staff accountable for demonstrating the behaviors that enhance customer engagement, build enduring relationships and represent Tiffany Brand values.
      • Coach all staff to reinforce Tiffany & Co. training concepts and develop the necessary skills to ensure consistent delivery of Service Excellence.
  • Business Development

 

      • Support Store Director to assess local market opportunities to develop a proactive and effective customer development strategy to drive new customer acquisition, lapsed customer re-engagement, and cultivation of Tiffany Register (TR) customers.
      • Support and train the client development strategy and the related individual objectives for each member of the store.
      • Utilize internal tools to execute client development strategy, ensuring consistent collection and updating of client information, and strategic analysis of data and reports.
      • Ensure that brand standard levels are maintained and appropriate resources are allocated for client development events and campaigns, by partnering with Merchandising, Marketing and other groups as applicable.
      • Stay current on all industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve customers, while also ensuring staff completion.
  • Customer Relations

 

      • Responsible for maintaining / developing client data i.e. TR and social guest list records on database
      • Reinsure that staff carefully handles the implementation of client data in the system
      • Daily control of contact cards according the guidelines of the German law, set / control the Reminder
  • Retail Sales Support

 

      • Personal presence on sales floor to ensure managerial presence
      • Be involved in product information and training sessions—get information from Store Director and Sr Regional Trainer
      • Preparing Rota and Vacation Plan for the team
  • Community Outreach

 

      • Coordinate merchandise donations
      • Maintain files and database
    • PR Support
    • Coordinate PR activities in line with Head Office
  • Security

 

      • Maximize the physical deterrence and floor presence of the entire security staff and ensure front door coverage by a Tiffany & Co. Security Officer during customer hours.
      • Ensure that all store staff have up-to-date knowledge and awareness of security and emergency procedures.
      • Ensure that all physical security systems are functioning properly, including: Alarms, CCTV, Radios, Wands and Safe/Timelock.
      • Ensure that Incident Management Plan site readiness is maintained per policy.

Qualifications

  • A tertiary qualification, preferably a graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
  • Minimum of three years of Sales Management experience in retail or luxury retail or relevant customer related experience (i.e. hospitality).
  • Proven track record in sales generation and managing the achievement of sales results.
  • Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc)
  • Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
  • Strong verbal and written communication skills.
  • Superior communication and interpersonal skills using positive leadership models.
  • Proven ability and desire to work in a fast-paced, changing environment.
  • Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
  • Ability to present business strategy to audiences utilizing current technology with strong professional presentation skills.
  • Through professional presence and behaviors, ability to inspire trust, integrity, influence client and staff members.
  • Dynamic team player with ability to positively motivate staff and network locally and regionally to build relationships.
  • Must have authorization to work in Germany.

Tiffany & Co. employs innovative, collaborative and positive people who are passionate about luxury, sales and customer service. In return Tiffany employees receive excellent rewards, benefits as well as training and development opportunities.

Please submit your cover letter and a detailed CV in German or English.

 

 

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