Tiffany & Co.

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Back-Of-House Supervisor

Back-Of-House Supervisor

Req # 
33357
Location 
CH-ZH-Zurich

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Overview

Tiffany & Co....the name instills images of True Love, Romance and The Blue Box. It is a Symbol of Excellence. For 175 years Tiffany has created a legacy of exquisite design and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, milestones and magnificent jewelry sets the foundation upon which our employees stand. It is these employees and their ardent love for the brand that creates a place to work unlike any other. Tiffany employees are a rare combination of passionate, loyal, charismatic, polished, kind, and focused individuals. They set very high expectations for themselves, their employees and their peers. In turn, Tiffany believes its people are its greatest asset and works every day to make the Tiffany dream come true for its employees. The love story between Tiffany and its employees is the embodiment of the brand and leads to a magical mix that is only…Tiffany.

Responsibilities

Position Overview

The Back-of-House Supervisor effectively assists the Store Management in managing the operational and customer services functioning of a store including Administration, Inventory Control, Customer Service, and Shipping/Receiving.

 

 

Oversee inventory function

  • Support to receive merchandise and prepare transfers to other locations.
  • Oversee inventory accuracy, condition and availability to optimize customer service.
  • Support process with merchandise returns.
  • Support to coordinate cycle count and physical inventory prep work.
  • Oversee the yearly physical inventory and ensure the correct procedures are adhered to.
  • Partner with the sales teams to coordinate client orders/back orders.

Coach, train and develop staff

  • Manage the performance and development of the Inventory Coordinator and Customer Services Coordinator.
  • Ensure appropriate presence in the Operations Department to provide ongoing coaching and feedback.
  • Ensure policies and procedures are being communicated and adhered to at all time.
  • Assist in training all staff on relevant areas, including JDE training for all retail staff.

Fiscal accountabilities

  • Support the Finance and Operations Director by controlling and continuously raise awareness of expense budgets.

Client development

  • Partner with the Marketing department to assist with store events.

 

Oversee customer communication and service

  • Support to provide superior customer service for all post sales service.
  • Ensure that Customer Services ensure repair/engraving orders are entered, monitored and completed in a timely manner, entering and communicating estimates when needed.
  • Oversee that where possible, minor onsite repairs, cleanings and other services are performed within the store’s customer service area.
  • Assist management in the visual presentation of merchandise by conducting scheduled cleaning and inspection of store inventory.

Administration

  • Function as the liaison with Facilities and IT, follow up on audit issues and manage record retention.
  • Administer the transfers between locations.
  • Support in all administrative duties, i.e. taxations, purchases, telephone, internal correspondence.

System management

  • Assist in the maintenance and implementation of operational support systems e.g. Inventory systems, JDE, MIPS, supplies ordering.

Qualifications

Required Qualifications:

  • Postgraduate degree
  • Experience in a stock control environment
  • 2-3 years in a leadership position
  • Analytical skills preferred
  • Microsoft Word and Excel
  • Ability to work to retail store hours as necessary, including nights, weekends and holidays
  • Organized and detail oriented
  • Ability to work well with customers, peers and management
  • Ability to understand and adhere to Tiffany & Co. standards
  • Ability to manage project works and to meet deadlines
  • Flexibility to perform different tasks based on day to day business needs
  • Working proficiency in German (business) and English (Business)

Preferred Qualifications:

  • Knowledge of local import/export regulation
  • IT knowledge
  • Retail industry experience (luxury jewelry preferred

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