The Customer Service department at the Old Bond Street store has an exciting opportunity for an individual interested in a full time Customer Service Representative position. This position will provide superior customer service to our clientele with an emphasis on repair related services.
The successful individual will accept customer merchandise for repair, valuation, special order, engraving, embossing or etching. This individual must demonstrate a thorough working knowledge of Tiffany & Co.'s policies and procedures, product and service offerings and how various departments work and interact. Maintaining a professional approach during all face to face interaction with all customers, performing necessary customer follow-up in a timely manner and assisting with the opening and closing of the department assuring accuracy with the Point of Sale terminals is paramount in this position. Additionally this position requires that the established "average wait times" are met and maintained on a weekly, monthly and quarterly basis. Providing support and assistance to management and all co-workers with special assignments is also required.
This position requires a willingness to work non-traditional business hours including nights, weekends and holidays with exemplary organizational, detail and multi-tasking abilities. A university degree with experience in a customer service related capacity is preferred.