Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s greatest love stories. Around the world, Tiffany & Co. stores glint with our legacy of romance and tradition of elegance. The Customer Service department based at our beautiful Flagship Store on Old Bond Street, Central London has an exciting opportunity for an experienced Customer Service Manager to join the team.
As the Customer Service Manager you will effectively lead, develop and support the Customer Service department based at our flagship store in London to exceed our customers’ expectations, while overseeing the day-to-day management of the area. You will have strong leadership skills and be able to grow and nurture your team, leading by example and continuously focusing on team development.
As a Manager you will be an exceptional Brand Ambassador and will be responsible for all direct interactions with customers. You will excel in managing the customers’ expectations, resolving requests in mutual benefit of the customer and the company whenever possible, whilst also cultivating and developing customers that come to your department.
For this role you will have a high level of resilience and enjoying working with complex queries that require strong problem solving skills whilst demonstrating the service expected by Tiffany & Co customers.
Key responsibilities include:
Customer Relations Management