Tiffany & Co.

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Sales Supervisor - Copenhagen

Sales Supervisor - Copenhagen

Req # 
34609
Location 
DK-Copenhagen

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Overview

For 180 years, Tiffany & Co. has created a legacy of enduring beauty, romance, the iconic Blue Box and timeless elegance. Tiffany & Co. is entering a very exciting period of expansion and growth, and in the spring of 2018 we will be opening a beautiful new luxury Tiffany & Co. boutique in one of Copenhagen’s premier luxury shopping destinations. This exquisite new store will be located within Illum, Copenhagen. It promises to be testimony to grace and sophistication and marks a critical milestone in our fine heritage. The new store opening will create a number of new and exciting opportunities within the Tiffany & Co. Illum boutique. We are therefore looking for talented and passionate individuals to join us in making dreams come true. This is your opportunity to become a part of the Tiffany & Co. legacy.

Responsibilities

  • Retail Excellence – Execute exceptional retail performance to ensure sales and service
    • Execute and reinforce sales strategy
    • Reinforce business needs and KPI’s
    • Reinforce and drive minimum targets with global, regional and local initiatives
    • Execute retail standards
  • Operational Excellence – Execute exceptional operational performance to ensure quality and quantity of stock
    • Understand and support back of house operations
  • Team spirit – Demonstrate to operate within the team by exhibiting the highest level of collaboration, trust, integrity, fairness, and professionalism both internally and externally.
    • Reinforce daily coaching sessions
    • Reinforce and update team on industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve customers
    • Conduct daily briefs
    • Advocate and lead by example the Tiffany cultural values
  • Client Experience - Elevate in store experience consistently delivering memorable moments
    • Ensure highest levels of in-store luxury experience at all times
    • Acknowledge and elevate customer issues / complaints
  • Client Development - Deepen the relationship with our customers to drive lifetime loyalty and spend
    • Cultivate new and existing customer base with personalized interactions
    • Create unique experiences and achieve customer satisfactory feedback
    • Drive business through the key product pillars
    • Participate in events by delivering an exceptional client experience

Qualifications

  • Previous retail or luxury retail experience or relevant customer related experience (i.e. luxury hospitality, etc.).
  • Experience in people management, sales generation and the achievement of sales results.
  • Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.).
  • Willingness to work non-traditional business hours including evenings, weekends and holidays.
  • Excellent communication skills, both verbal and written, as well as interpersonal skills using positive leadership models.
  • Proven ability and desire to work in a fast-paced, changing environment.
  • Proficiency in Microsoft Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) systems.
  • Dynamic team player with ability to positively motivate staff and network locally and regionally to build relationships.
  • Must have authorisation to work in the country where the position is based.
  • Awarded gemological certification relevant to the country of work.
  • Sales experience in retail or luxury retail or relevant customer related experience.
  • Business proficiency in Danish and English. Alternative languages will be advantageous.

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