Tiffany & Co.

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Store Manager - Munich Oberpollinger

Store Manager - Munich Oberpollinger

Req # 
34612
Location 
DE-Munich

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Overview

For 180 years, Tiffany & Co. has created a legacy of enduring beauty, romance, the iconic Blue Box and timeless elegance. Tiffany & Co. is entering a very exciting period of expansion and growth, and in the spring of 2018 we will be opening a beautiful new luxury Tiffany & Co. boutique in one of Munich’s premier luxury shopping destinations. This exquisite new store will be located within Oberpollinger, Munich. It promises to be testimony to grace and sophistication and marks a critical milestone in our fine heritage. The new store opening will create a number of new and exciting opportunities within the Tiffany & Co. Oberpollinger boutique. We are therefore looking for talented and passionate individuals to join us in making dreams come true. This is your opportunity to become a part of the Tiffany & Co. legacy.

Responsibilities

  • Retail Excellence – Execute exceptional retail performance to ensure sales and service
    • Develop & execute an annual sales plan to deliver the store sales target whilst meeting budget
    • Understand & analyse the business needs, productivity and KPIs and provide business insights
    • Drive the daily performance animation through effective communication at store and SP level
    • Lead the execution of retail excellence standards
    • Partner with key stakeholders to leverage knowledge of competitor activity and sales opportunities
  • Operational Excellence – Execute exceptional operational performance to ensure quality and quantity of stock
    • Identify & elevate out of stocks and merchandising needs to drive growth through product assortment and presentation optimization
    • Own compliance of store operations, health and safety, maintenance and store environment
  • Team leadership and planning – improve the business value through leading talent/ individuals/ teams and the optimisation of resources
    • Align resources to reflect the store needs; traffic, client profile and product potential
    • Conduct daily and monthly team meetings to motivate and engage team
  • Talent Management – acquisition, retention, development and engagement of teams and individuals
    • Recruit and develop talent pipeline and build succession plans
    • Build and develop best in class client centric teams, assess team capabilities & build robust development plans
    • Address and action performance management issues in a timely manner through consistent feedback
  • Client Experience – Elevate in store experience consistently delivering memorable moments
    • Identify and activate new client sources (third party / mall partnerships), with a focus on HNWC
    • Coach and monitor team cultivation practices with CRM
    • Execute events in partnership with PR & gain business alignment with a commercial goal
  • Client Development – Deepen the relationship with our customers to drive lifetime loyalty and spend
    • Ensure highest levels of in-store luxury experience at all times
    • Manage customers issues / complaints

Qualifications

  • A minimum of 3-5 years of sales management experience within retail or luxury retail or relevant customer related experience
  • Proven track record in people management, coaching, customer development, sales generation and achievement of sales results.
  • Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.).
  • Willingness to work non-traditional business hours including evenings, weekends and holidays.
  • Superior communication skills, both verbal and written, as well as interpersonal skills using positive leadership models.
  • Proven ability to work in a fast-paced, changing environment.
  • Proficiency in Microsoft Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
  • Ability to present business strategy to audiences utilizing current technology with strong professional presentation skills.
  • Through professional presence and behaviours, ability to inspire trust, integrity, influence client and staff members.
  • Dynamic team player with ability to positively motivate staff and network locally and regionally to build relationships.
  • Must have authorisation to work in the country where the position is based.
  • Business proficiency in German and English, but more languages will be advantageous.

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