For 180 years, Tiffany & Co. has created a legacy of enduring beauty, romance, the iconic Blue Box and timeless elegance. Tiffany & Co. is entering a very exciting period of expansion and growth, and in the spring of 2018 we will be opening a beautiful new luxury Tiffany & Co. boutique in one of Munich’s premier luxury shopping destinations. This exquisite new store will be located within Oberpollinger, Munich. It promises to be testimony to grace and sophistication and marks a critical milestone in our fine heritage. The new store opening will create a number of new and exciting opportunities within the Tiffany & Co. Oberpollinger boutique. We are therefore looking for talented and passionate individuals to join us in making dreams come true. This is your opportunity to become a part of the Tiffany & Co. legacy.

• Retail Excellence – Execute exceptional retail performance to ensure sales and service

• Execute and reinforce sales strategy
• Reinforce business needs and KPI’s
• Reinforce and drive minimum targets with global, regional and local initiatives
• Execute retail standards

• Operational Excellence – Execute exceptional operational performance to ensure quality and quantity of stock
  • Understand and support back of house operations

• Team spirit – Demonstrate to operate within the team by exhibiting the highest level of collaboration, trust, integrity, fairness, and professionalism both internally and externally.

• Reinforce daily coaching sessions
• Reinforce and update team on industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve customers
• Conduct daily briefs
• Advocate and lead by example the Tiffany cultural values

• Client Experience - Elevate in store experience consistently delivering memorable moments

• Ensure highest levels of in-store luxury experience at all times
• Acknowledge and elevate customer issues / complaints

• Client Development - Deepen the relationship with our customers to drive lifetime loyalty and spend
  • Cultivate new and existing customer base with personalized interactions
  • Create unique experiences and achieve customer satisfactory feedback

• Drive business through the key product pillars
• Participate in events by delivering an exceptional client experience

• Previous retail or luxury retail experience or relevant customer related experience (i.e. luxury hospitality, etc.).
• Experience in people management, sales generation and the achievement of sales results.
• Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.).
• Willingness to work non-traditional business hours including evenings, weekends and holidays.
• Excellent communication skills, both verbal and written, as well as interpersonal skills using positive leadership models.
• Proven ability and desire to work in a fast-paced, changing environment.
• Proficiency in Microsoft Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) systems.
• Dynamic team player with ability to positively motivate staff and network locally and regionally to build relationships.
• Must have authorisation to work in the country where the position is based.
• Awarded gemological certification relevant to the country of work.
• Sales experience in retail or luxury retail or relevant customer related experience.
• Business proficiency in German and English. Alternative languages will be advantageous.

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