Tiffany & Co.

  • Sales Supervisor - Munich Oberpollinger

    Location DE-BY-Munich
    Req #
  • Overview

    For 180 years, Tiffany & Co. has created a legacy of enduring beauty, romance, the iconic Blue Box and timeless elegance. Tiffany & Co. is entering a very exciting period of expansion and growth, and in the spring of 2018 we will be opening a beautiful new luxury Tiffany & Co. boutique in one of Munich’s premier luxury shopping destinations. This exquisite new store will be located within Oberpollinger, Munich. It promises to be testimony to grace and sophistication and marks a critical milestone in our fine heritage. The new store opening will create a number of new and exciting opportunities within the Tiffany & Co. Oberpollinger boutique. We are therefore looking for talented and passionate individuals to join us in making dreams come true. This is your opportunity to become a part of the Tiffany & Co. legacy.


    • Retail Excellence – Execute exceptional retail performance to ensure sales and service
      • Execute and reinforce sales strategy
      • Reinforce business needs and KPI’s
      • Reinforce and drive minimum targets with global, regional and local initiatives
      • Execute retail standards
    • Operational Excellence – Execute exceptional operational performance to ensure quality and quantity of stock
      • Understand and support back of house operations
    • Team spirit – Demonstrate to operate within the team by exhibiting the highest level of collaboration, trust, integrity, fairness, and professionalism both internally and externally.
      • Reinforce daily coaching sessions
      • Reinforce and update team on industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve customers
      • Conduct daily briefs
      • Advocate and lead by example the Tiffany cultural values
    • Client Experience - Elevate in store experience consistently delivering memorable moments
      • Ensure highest levels of in-store luxury experience at all times
      • Acknowledge and elevate customer issues / complaints
    • Client Development - Deepen the relationship with our customers to drive lifetime loyalty and spend
      • Cultivate new and existing customer base with personalized interactions
      • Create unique experiences and achieve customer satisfactory feedback
      • Drive business through the key product pillars
      • Participate in events by delivering an exceptional client experience


    • Previous retail or luxury retail experience or relevant customer related experience (i.e. luxury hospitality, etc.).
    • Experience in people management, sales generation and the achievement of sales results.
    • Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.).
    • Willingness to work non-traditional business hours including evenings, weekends and holidays.
    • Excellent communication skills, both verbal and written, as well as interpersonal skills using positive leadership models.
    • Proven ability and desire to work in a fast-paced, changing environment.
    • Proficiency in Microsoft Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) systems.
    • Dynamic team player with ability to positively motivate staff and network locally and regionally to build relationships.
    • Must have authorisation to work in the country where the position is based.
    • Awarded gemological certification relevant to the country of work.
    • Sales experience in retail or luxury retail or relevant customer related experience.
    • Business proficiency in German and English. Alternative languages will be advantageous.


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