Tiffany & Co.

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Sales Professional - Munich Oberpollinger

Sales Professional - Munich Oberpollinger

Req # 
34619
Location 
DE-Munich

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Overview

For 180 years, Tiffany & Co. has created a legacy of enduring beauty, romance, the iconic Blue Box and timeless elegance. Tiffany & Co. is entering a very exciting period of expansion and growth, and in the spring of 2018 we will be opening a beautiful new luxury Tiffany & Co. boutique in one of Munich’s premier luxury shopping destinations. This exquisite new store will be located within Oberpollinger, Munich. It promises to be testimony to grace and sophistication and marks a critical milestone in our fine heritage. The new store opening will create a number of new and exciting opportunities within the Tiffany & Co. Oberpollinger boutique. We are therefore looking for talented and passionate individuals to join us in making dreams come true. This is your opportunity to become a part of the Tiffany & Co. legacy.

Responsibilities

  • Retail Excellence – Execute exceptional retail performance to ensure sales and service
    • Achieve Sales Plan
    • Understand and deliver Store KPI’s
    • Participate and achieve minimum targets with global, regional and local initiatives
    • Advocate and lead by example the Tiffany cultural values
  • Operational Excellence – Execute exceptional operational performance to ensure quality and quantity of stock
    • Adhere to compliance of store operations
    • Adhere to department merchandising standards at all times
    • Conduct daily housekeeping
    • Ensure accurate and efficient maintenance and controls of stock
  • Team spirit – Demonstrate to operate within the team by exhibiting the highest level of collaboration, trust, integrity, fairness, and professionalism both internally and externally.
    • Work as a team and partner with colleagues to ensure a consistently exceptional customer experience and contribute to a positive store environment.
    • Remain current on all industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve customers.
    • Exhibit passion and enthusiasm as a Tiffany brand ambassador by modeling elegance through appropriate wardrobe and presence.
  • Client Experience - Elevate in store experience consistently delivering memorable moments
    • Ensure highest levels of in-store luxury experience at all times, including: presentation, behavior, hospitality
    • Acknowledge and escalate customer issues / complaints
  • Client Development - Deepen the relationship with our customers to drive lifetime loyalty and spend
    • Cultivate new and existing customer base
    • Create unique experiences and achieve customer satisfactory feedback
    • Support and participate in events

Qualifications

  • Previous retail or luxury retail experience or relevant customer related experience (i.e. luxury hospitality, etc.).
  • Proven track record in achieving sales results and building customer relationships.
  • Willingness to work non-traditional business hours including evenings, weekends and holidays.
  • Strong communication skills, both verbal and written, customer service skills and the ability to prioritize while handling multiple tasks is required.
  • Ability to work with a diverse client base.
  • Ability to work in a fast-paced, changing environment.
  • Proficiency in Point of Sales (POS) systems and Microsoft Outlook/e-mail.
  • Must have authorisation to work in the country where the position is based.
  • Business proficiency in German and English. Additional languages advantageous.

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