The IT Support Analyst role is a 12month fixed term position that will be responsible for the resolution of IT related incidents and tasks that are assigned to the EMEA regional IT Team. Working as a key member of a team of 5 who are collectively responsible for the delivery of IT systems and services across 60 locations throughout Europe, Russia and the Middle East, the IT Support Analyst will undertake both on site and remote IT support tasks, as well as coordinate partner engineer visits where necessary. The IT Support Analyst will be responsible for the communication of incident and task status to end users throughout the region.
Located in central London, and working across a wide user base of varying technical proficiency across multiple countries, the IT Support Analyst will have excellent communication skills, and proven organisational ability. Although not essential, the ideal candidate will possess at least one years’ experience in an IT Service Desk environment, or similar customer facing IT support role.