Tiffany & Co.

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IT Support Analyst - 12 month FTC

IT Support Analyst - 12 month FTC

Req # 

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The IT Support Analyst role is a 12month fixed term position that will be responsible for the resolution of IT related incidents and tasks that are assigned to the EMEA regional IT Team. Working as a key member of a team of 5 who are collectively responsible for the delivery of IT systems and services across 60 locations throughout Europe, Russia and the Middle East, the IT Support Analyst will undertake both on site and remote IT support tasks, as well as coordinate partner engineer visits where necessary.  The IT Support Analyst will be responsible for the communication of incident and task status to end users throughout the region. 


Located in central London, and working across a wide user base of varying technical proficiency across multiple countries, the IT Support Analyst will have excellent communication skills, and proven organisational ability.  Although not essential, the ideal candidate will possess at least one years’ experience in an IT Service Desk environment, or similar customer facing IT support role.


  • Resolution of end user device (Laptop, Desktop, Printer, iPad) and Point of Sale (POS) related issues assigned to the Regional IT team, via:
    • Remote assistance
    • Coordination of third party engineers
    • On site equipment installations and upgrades when necessary
  • End-to-end delivery of all new hardware requests assigned to the Regional IT Team 
  • Communication of incident and task status to the EMEA user community
  • Analysis and reporting of incident and task status within EMEA
  • Maintaining the EMEA IT equipment asset list


  • Minimum of 5 GCSE’s A* - C, or equivalent
  • Excellent communication skills
  • Proven organisational capability
  • A comprehensive knowledge of desktop and laptop hardware architecture
  • Demonstrable experience in end user operating system administration (Windows 7 and 10, Apple iOS)



Preferred Qualifications

  • 12+ months experience working within an IT Service Desk environment
  • Experience with Microsoft Active Directory Directory Services
  • Experience working with the Service-Now IT Management platform
  • French, German or Italian as a second language




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