Tiffany & Co.

  • Store Manager, Dublin Brown Thomas

    Location IE-Dublin-Brown Thomas
    Req #
    35276
  • Overview

    Tiffany & Co……..the name instills images of True Love, Romance and The Blue Box. It is a Symbol of Excellence. For 175 years Tiffany has created a legacy of exquisite design and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, milestones and magnificent jewelry sets the foundation upon which our employees stand. It is these employees and their ardent love for the brand that creates a place to work unlike any other. Tiffany employees are a rare combination of passionate, loyal, charismatic, polished, kind, and focused individuals. They set very high expectations for themselves, their employees and their peers. In turn, Tiffany believes its people are its greatest asset and works everyday to make the Tiffany dream come true for its employees. The love story between Tiffany and its employees is the embodiment of the brand and leads to a magical mix that is only….Tiffany.

     

    This role will be based within out Tiffany & Co. boutique in Selfridges Dublin.

    Responsibilities

    The Tiffany Store Manager will effectively lead, develop and support the sales team members of a store to meet and/or exceed sales plans and profitability targets.  The Tiffany Store Manager is a dynamic, attentive and inspiring leader who has mastered relationship building with internal and external clients; someone that could be called a mentor, a teammate, a coach, while setting expectations for unsurpassed customer service.  The Store Manager is the sales leader, an individual that locally builds a climate of service excellence and client development by maximizing the performance of motivated, innovative, enthusiastic and engaged employees who are sales plan achievers.  

     

    The Store Manager will be accountable for the following:

    • Deliver profit plan sales and profitability targets.
    • Demonstrate favorable/positive audit control results.
    • Coach all staff to reinforce Tiffany & Co. training concepts and develop the necessary skills to ensure consistent delivery of Service Excellence.
    • Foster a store environment of Service Excellence - define, model and hold staff accountable for demonstrating the behaviors that enhance customer engagement, build enduring relationships and represent Tiffany Brand values.
    • Assess local market opportunities to develop a proactive and effective customer development strategy to drive new customer acquisition, lapsed customer re-engagement, and cultivation of Tiffany Register (TR) customers.
    • Communicate the client development strategy and the related individual objectives for each member of the branch.
    • Build a robust internal and external talent pipeline through employee, client and personal networking.

    Qualifications

    Required Qualifications/Primary Job Requirements

    • Minimum of three years of Sales management experience in retail or luxury retail or relevant customer related experience (i.e. hospitality).
    • Proven track record in sales generation and managing the achievement of sales results.
    • Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc)
    • Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
    • Strong verbal and written communication skills.
    • Superior communication and interpersonal skills using positive leadership models.
    • Proven ability and desire to work in a fast-paced, changing environment.
    • Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
    • Ability to present business strategy to audiences utilizing current technology with strong professional presentation skills.
    • Through professional presence and behaviors, ability to inspire trust, integrity, influence client and staff members.
    • Dynamic team player with ability to positively motivate staff and network locally and regionally to build relationships.
    • Must have authorization to work in the United States.

     

    Preferred Qualifications/Primary Job Requirements

    • A college degree
    • Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.

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