Tiffany & Co.

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Manager, Trade & Logistics - EMEA

Manager, Trade & Logistics - EMEA

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The Manager, Trade & Logistics – EMEA is the regional resource for the Tiffany Global Trade & Logistics organisation.  This position is responsible for the compliance, speed and cost of shipments moving in and out of 15 Tiffany-operated countries in EMEA (including a successful E-Commerce business).  He or she will help drive global projects so that they reflect local realities and work for end-users.  The ideal candidate is someone who is able to see both the trees and the forest, willing to roll up his / her sleeve to unblock issues, and critically, use the experience to proactively improve the process that led to such blockage in the first place.


Strategic Supply Chain Efficiency – Provide leadership to strategic projects and improve the supply chain to support the speed of the EMEA business.  Current highlights of this accountability include:

  • Working across functions and geographies to bring the concept of an EMEA Regional Logistics Centre from blueprint to implementation
  • Developing business cases and project plans to persuade Corporate to allocate budget and resource to significant projects – e.g. E-Commerce delivery management software, Brexit contingency plans etc
  • Managing the lead-time and multi-country complexity of precious metal hallmarking requirements for merchandise
  • Collaborating with the EMEA Finance team, using Hyperion and GL numbers as the common language for freight and duty spend.  Avoid P&L surprises by working with Finance and Tax to estimate and accrue duty amounts associated with year-end transfer pricing adjustments. 


Day-to-Day Supply Chain Efficiency – Actively manage the US$13m freight-related spend, and enable data-based decision-making in the organisation.  Current highlights of this accountability include:

  • Approving freight bills and invoices in the Trax system, using the associated data to identify persistent shipment creation errors, expensive/problematic lanes etc.  Proactively maintain the Trax setup so that it provides a single source of truth for all freight spend and vendors.
  • Maintaining the EMEA Sharepoint site to promote real-time knowledge sharing, and decision-making based on common set of facts
  • Shaping our E-Commerce delivery proposition through keen participation at monthly EMEA E-Commerce Leadership meetings
  • Partnering Merchandising, Education and PR teams for high-profile jewellery movements, balancing the trade-off between duty cost and speed
  • Partnering Creative and Store Development teams to unblock problematic shipments
  • Partnering Store and Distribution Centre managers to coax staff out of inefficient behaviours


Customs Compliance – Defend the reputation of Tiffany by enhancing customs compliance with the least possible operational burden.  Current highlights of this accountability include:

  • Reducing the number of brokerage entries filed in EU countries
  • Expanding the use of SFTP setup to retrieve and download customs declarations
  • Organising voluntary disclosures in a controlled manner, with minimal use of expensive legal /consulting resources
  • Improving awareness of CITES, valuation, classification, and origin concepts among store operations


  • 6-8 years of logistics and customs experience in multi-country environment.  In-house experience is
  • Bachelor’s degree, preferably with a numerical emphasis
  • Experience in leading large projects with tight timelines
  • Deep understanding of Lean, project management and change management concepts
  • Excellent IT skills, demonstrating a strong desire to “self-service” and learn new systems, rather than relying on others to extract data
  • Able to deal with uncertainty and make decisions based on best available info
  • Strong interpersonal skills, with a genuine interest in working across cultures and pre-empting “lost-in-translation” situations
  • Ability to speak / read European languages is a plus
  • Experience leading AEO projects is prefererable
  • Experience with customs implications of transfer pricing adjustments and methods is a plus




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