Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's greatest love stories. In our Direct Sales business, the Sales & Service Professional plays a vital role in providing our outstanding and industry leading customer service. There is currently a need for an English/French speaking Sales & Service Professional. This position will be based in the Direct Sales Call Centre in Central London.
The Sales & Service Professional is a highly skilled individual who manages diverse customer needs (new sales, after-sales support and general enquiries) for multiple channels including Personal Shopping, eCommerce, Customer Service departments and Retail. The majority of customer interaction is through internet chat, telephone and email communication, this is supported by state of the art technology.
The Sales & Service Professional provides the Tiffany Experience to every customer and develops strong customer relationships by ensuring the delivery of the highest service levels.
Required Qualifications/Primary Job Requirements: