Tiffany & Co.

  • IT Infrastructure Analyst, EMEA

    Location UK-London
    Req #
  • Overview

    The IT Infrastructure Analyst will be responsible for the delivery of IT infrastructure related projects and ongoing maintenance across the EMEA region. Working as a key member of a team of 5 who are collectively responsible for the delivery of IT systems and services across 60 locations throughout Europe, Russia and the Middle East, the IT Infrastructure Analyst will undertake tasks both onsite and remotely, as well as coordinate partner engineer visits where necessary.


    The IT Infrastructure Analyst will be responsible for all aspects of IT delivery for any new location openings within the region, from infrastructure planning through to first day trading support.


    Located in central London with frequent travel across EMEA, and partnering with engineering and project teams located in the US, the IT Infrastructure Analyst will have a proven track record of delivering multiple infrastructure related projects simultaneously, as well as excellent communication skills, and proven organisational ability.


    Project Management

    • The planning, communication and execution of infrastructure related projects across all EMEA locations.  This includes (but is not limited to) Windows server, switch and router deployments, firewall changes, network connectivity installations and upgrades, and server rack maintenance.


    Store Openings

    Plan, procure, configure and install all aspects of IT delivery for store openings throughout EMEA, including (but not limited to):

    • Ordering the required network connectivity.
    • Working with General Contractors on the installation of network connections and IT racks throughout the store.
    • Recommending, procuring and configuring the hardware needed.
    • Liaising with various groups in Corporate IT to ensure the successful delivery of all systems.
    • Go live support on store opening day; assisting users and being the first point of contact for IT issues on day 1.


    Infrastructure Maintenance

    Planning, procuring and configuring Tiffany & Co. standard infrastructure equipment throughout the EMEA region, including (but not limited to):

    • HP DL range of servers
    • VMWare ESXi
    • APC UPS & PDU devices
    • Meraki wireless access points
    • IP KVMs

    Creating and sustaining great relationships with store personnel and corporate teams in the US to assist with the various projects being delivered.


    Primary job requirements

    • 3-5 years’ experience working as part of an infrastructure related IT team
    • Proven ability to deliver multi-site infrastructure related projects
    • The ability to manage multiple projects / activities at a time, and to prioritise appropriately
    • Fluent in English with excellent written and verbal communication skills
    • Flexibility to work outside of working hours as necessary
    • The ability to travel 30-50% of the time within Europe
    • A solid, working understanding of Windows domain services (DNS, DHCP, RADIUS, etc.)
    • Experience in working with standard IT rack equipment (racking servers, UPS, patching, etc.)

    Preferred job requirements

    • Relevant technical qualification (MCITP / CCNA / VCP etc.)
    • Experience in delivering UCaaS / CCaaS technologies
    • Experience in Luxury Retail
    • Experience working across multiple regions and cultures
    • One or more of the following languages: German, French, Italian, Spanish




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