Tiffany & Co.

  • Customer Service Coordinator - Paris

    Location FR-75-Paris
    Req #
    37606
  • Overview

    Tiffany & Co….. the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence.  For 181 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

      

    We are looking for a Customer Service Coordinator for Paris.

    Responsibilities

    Customer Service Back office tasks

    • Update , follow up and use of the internal repairs application 
    • Allocate repairs to most adapted vendor/workshop
    • Manage shipping to US workshop and noble time
    • Follow up costs

    Post Sale Service Administration

    • Ensure that all Repair Order Forms are entered, monitored and completed in a timely manner. Successfully meet the company's quality standards with regard to completion of all Orders.
    • Ensure that all Service orders and Valuation Forms including Engraving are monitored and completed in a timely manner.

    Customer Communication and Development

    • Ensure that customer inquiries are being responded to in an appropriate and timely manner
    • Apply consultative One to One selling and product knowledge to all customer interactions to develop and build ongoing customer relationships and confidence
    • Handle all merchandise with extreme care to ensure safe transfer and postage
    • Certify that all correspondence via e mail, royal mail, fax, telephone is responded to within the specified timeframes  

    Cross-Functional Teaming

    • Act as a liaison between managements / retail / operation  / in store customer services teams. 

     

    Qualifications

    The ideal candidate will have previous luxury retail experience or relevant customer service experience. A technical/jewelry background is needed. You must be flexible and have an experience of working within a fast paced, pressurized environment. You will be an excellent communicator with a service centric approach to your work. Language skills in English is required.

     

    Tiffany & Co. employs innovative, collaborative and positive people who are passionate about luxury, sales and customer service. In return Tiffany employees receive excellent rewards, benefits as well as training and development opportunities.

     

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