The Specialist will be responsible for identifying, implementing and tracking website initiatives that improve the customer experience. This includes being responsible for projects that aim to improve customer loyalty and the post purchase experience.
The Specialist will work closely with the Global Digital Commerce team to facilitate the roll-out of global projects that create seamless customer journeys – for example booking a store appointment online, finding an item in store, live chat and personalised online experiences. This role is focussed on improving the online customer experience to more closely match the in-store experience and ensure that the website is understood and used as a key enabler by all teams.
The Specialist ideally has multiple sales channel and/or customer service experience and is a dynamic and attentive individual who is adept at relationship building with internal and external clients. They are also proactive, tenacious, enjoy problem- solving and are an excellent team player.
Post Purchase Experience
Driving Store Traffic and Sales from the Website
Building Loyalty/ Retention
Required Qualifications/Primary Job Requirements
Preferred Qualifications/Primary Job Requirements