Tiffany & Co.

  • Sales & Service Professional, Direct Sales (Contact Centre) - Italian Speaker

    Location UK-London
    Req #
    40206
  • Overview

    We have a great opportunity for a Italian Speaker to join out Direct Sales (Contact Centre) business, as a Sales & Service Professional. In this role you will be responsible for managing diverse customer needs within a luxury omni-channel environment.

     

     

     

     

    Responsibilities

    • The Sales & Service Professional is a highly skilled individual who manages diverse customer needs (new sales, after-sales support and general enquiries) for multiple channels including Personal Shopping, eCommerce, Customer Service departments and Retail. The majority of customer interaction is through internet chat, telephone and email communication.
    • The Sales & Service Professional provides the Tiffany Experience to every customer and develops strong customer relationships by ensuring the delivery of the highest service levels.
    • Attention to detail and providing consistent and accurate responses is a critical aspect of this role. 
    • You will take complete ownership of all orders and work closely with various internal departments. This position utilises consultative selling techniques and extensive customer service skills, while multi-tasking on various Tiffany system applications.

     

    Qualifications

    Required Qualifications/Primary Job Requirements:

     

    • Superior verbal and written communication and interpersonal skills and have the ability to resolve problems by applying knowledge and creative thinking to ensure customer satisfaction.
    • Previous sales & service experience in a retail or contact centre environment.
    • Strong computer skills including Microsoft Office, a good working knowledge of the Internet, and familiarity and prior use of Customer Relationship Management systems is preferred.
    • Flexibility with work schedule: Monday through Friday, with rotational Saturdays.
    • Must have authorization to work in the UK.
    • Fluent written and spoken Italian and English.
    • Luxury sales & service experience, is a plus.

     

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